Shipping policy

Shipping & Delivery

We produce each item to order using premium materials and custom finishes.
Please allow additional time for production and delivery.

Processing Time

All orders are made to order and typically processed within 2–4 business days.
Processing times may be slightly longer during high-volume periods or product launches.

Shipping Time

Once shipped, estimated delivery times are:

Europe & UK: 6–10 business days
United States: 7–12 business days
Canada: 7–12 business days
Australia & New Zealand: 8–12 business days
Rest of world: 10–30 business days

Delivery times are estimates and may vary depending on location, customs processing, and local postal services.

Shipping Costs

We offer free standard shipping on all orders, unless stated otherwise at checkout.

Tracking

All orders include tracking.
Tracking details will be sent via email once your order has been dispatched.

Delays & Issues

We are not responsible for delays caused by customs, carrier issues, or incorrect shipping information provided at checkout.

If your order appears delayed or lost, please contact us and we’ll do our best to assist.

support@shadowsandsilhouettes.com