Refund policy

Refunds & Returns

We want you to be happy with your order.

We accept returns within 30 days of delivery.

Items must be unworn, unused, and in their original condition.

Customers are responsible for return shipping unless the item arrives damaged or defective.

We strongly recommend checking the size guide on each product page before placing your order.

If your item arrives damaged, misprinted, or incorrect, we’ll happily offer a refund or replacement.
Please contact us within 30 days of delivery and include clear photos of the issue so we can resolve it quickly.

If a package is returned to us due to an incorrect address or being unclaimed, the customer is responsible for the reshipping cost.

To start a claim, please email us with:

• your order number

• a short description of the issue

• clear photos (if applicable)

📧 support@shadowsandsilhouettes.com